Shipments and returns Policy

Shipping information

Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking and drop-off without a signature. If you prefer delivery by UPS,  additional charges will apply with your signature for authorization. Please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

We calculate shipping based on the address in your account so please either login or create an account to see the exact shipping cost for your order. Account creation is free and no credit card information is required until you actually make a purchase.  All products shown on our website are usually in stock and ready to ship. If for any reason your item is not in stock we will notify you via phone or e-mail. Such orders will be backordered or canceled upon your request. Backordered items are shipped from our factory and delivered directly to our customers. Delivery times can be as little as 15 days to 30 days for backordered items. All shipments include online package tracking or delivery confirmation. We insure all packages against shipment loss or damage.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

Warranty

We pass on to our customers all warranties made by the products manufacturer, who has sole responsibility for performing such warranties. When a manufacturers warranty is provided, its terms and conditions will be stated in the products description. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, testing, or use of its products, and we accept no liability for such damages. We make no warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of merchantability and fitness for a particular purpose. We shall not be liable for indirect or consequential damages. Manufacturers warranty does not extend to incorrect installation or to consumer misuse or neglect of products.

Return Policy

We accept returns on parts within 10 days from the original receipt. We inspect all returned parts to ensure it is in new condition and will issue you a refund to your credit card. A 20% restocking fee will be applied to all returned parts. We are not responsible for lost shipments.

Parts that have been used and returned will not be issued a credit under any case. We will not pay any shipping costs to return any parts back to countyimportparts. It is up to the buyer of the items to return the parts in unused condition. We will issue a credit back once we receive the returned part and not before we receive your package back to countyimportparts.com. We will try our best to make sure you are ordering the correct parts. It is up to the buyer to take responsibility for all parts ordered. Electrical parts cannot be returned under any condition.